East Brunswick, NJ, USA      |      info@zcush.com      |     © zCush 2009 - 2019. All rights reserved.

1. What are the benefits of using the zCush Baby Nap Mat?
The benefits are many, the most important of which is the ability to hold your newborn with better support and comfort, for bonding, for feeding or just because. And when he isn’t in your own arms, you can safely pass him from one person to the next. The mat can also be used to lay him down on a flat surface to play with or even to change his diaper. And don’t forget —you can take it with you anytime, anywhere. Just roll it up and place it into the convenient carrying bag that came with it.

2. What is the zCush Baby Nap Mat made from?
Soft hypoallergenic polyester sheets with a 100% cotton shell.



3. What is your Money Back Guarantee?
Our Money Back Guarantee provide you with the assurance that if you don't want to keep the product for any reason, you can send it to us within 21 days. We will give you a full refund of the purchase price and we will even provide you with a pre-paid return label.  Also read our return policy below for additional details on how to initiate a return.


4. Can I purchase a Back Ordered Baby Nap Mat design?
Absolutely. All items labeled Back Ordered are expected to start shipping to customers within 2 weeks. If you do purchase Back Ordered designs, we highly recommend contacting us to get a more accurate ship window. If we find unexpected delays in our re-stocking schedule, we will let you know. In any case, if you decide to cancel at any point in time, we will gladly issue a full refund.

 

5. Can I purchase a Sold Out Baby Nap Mat design?
Our shopping system will let you do that. In all such instances we will offer an alternate design for immediate purchase or refund all money as soon as the order comes into our system. We believe we do not have enough clarity on re-stocking schedule of Sold Out designs. When our schedule indicates a 2-week window, we will change the status to "Back Ordered".

 

6. How do I care for my zCush Baby Nap Mat and pocket covers?
Both the mat and pocket covers are 100% machine-washable in cold water. You can either throw them in the dryer or let them air-dry.

7. How big is the zCush Baby Nap Mat and how much does it weigh?
The dimensions of the mat are 17” X 27" X 1", big enough for your newborn, yet small enough for you to handle comfortably. It weighs less than 3 pounds, perfect for you to carry and support your baby either inside your home or out.

8. When should I start using the zCush Baby Nap Mat?
As soon as you welcome your newborn! Remember that adult supervision is required at all times.

9. Can I continue to use the zCush Baby Nap Mat if my baby starts flipping onto his belly?
Flipping or rolling is a sign that it is time to stop using the zCush Baby Nap Mat. It is important to always position the baby on his back when using the mat. Once your baby starts to flip or roll, please discontinue use.

10. Can I use the zCush Baby Nap Mat while breastfeeding?
Absolutely. Because of the mat’s size, flexibility, and comfort, you can hold your newborn close for either breastfeeding or nursing with a bottle. The best part is you can fold the mat and take it even when you are traveling outside your home to allow you both privacy and convenience.

11. How long before my zCush Baby Nap Mat arrives?
We offer ground shipping via UPS.  Orders are processed within 2 to 3 business days, and will generally arrive 5 to 7 business days from the date they were shipped. Please keep in mind that holidays and weather can affect the delivery times.

12. What if an item is sold out?
If an item is sold out, please contact us at info@zcush.com. We will let you know when we may expect it to be restocked.

13. What is your return policy?
We will gladly accept returns of all items sold through this website, within 21 days of purchase date. Please drop us an email with your order details at orders@zcush.com, and we will send you a pre-paid return label with instructions.

14. What if I want to cancel my order?
Please email us at orders@zcush.com with your order information. We will gladly process the order cancellation, if the order has not been shipped.

15. For any general questions about your products and issues about the website , what is the preferred method of contact?
Please submit all such questions to info@zcush.com and we will make every effort to respond within 24 hours.